Welcome to Siyora Jewels. These Terms & Conditions govern your access to and use of our website, products, services, and purchases made through siyorajewels.com.
By accessing, browsing, or placing an order through our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please discontinue use of the website.
1. General Information
Siyora Jewels operates an online platform offering jewellery and related products for purchase.
Throughout these Terms & Conditions, the terms “Siyora Jewels,” “we,” “us,” and “our” refer to the owner/operator of siyorajewels.com.
The terms “you,” “your,” and “customer” refer to any person accessing our website or purchasing products from us.
We reserve the right to modify, update, or replace any part of these Terms & Conditions at any time. Updated terms will become effective once published on the website.
2. Eligibility to Use the Website
By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.
If you are under the legal age required to enter into contracts in your jurisdiction, you may use the website only with the involvement and supervision of a parent or legal guardian.
3. Product Information
We make reasonable efforts to ensure that all product descriptions, images, dimensions, specifications, prices, and other information displayed on the website are accurate.
However, jewellery products may have minor variations in colour, appearance, texture, finish, dimensions, or detailing due to:
- Lighting and photography conditions;
- Device or screen display settings;
- Handcrafted manufacturing processes;
- Natural variations in stones, beads, metals, or other materials.
Such minor variations will not normally be considered defects.
Product images are provided for representation purposes and may not always reflect the exact size or appearance of the product.
4. Product Availability
All products displayed on the website are subject to availability.
Adding a product to your shopping cart does not guarantee its availability. A product may become unavailable before your order is successfully processed.
We reserve the right to:
- Limit the quantity of any product available for purchase;
- Discontinue products at any time;
- Cancel an order if an item becomes unavailable; or
- Correct errors relating to product availability.
If payment has already been received for a cancelled item, the applicable amount will be refunded according to our refund policy.
5. Pricing
All prices displayed on the website are stated in [INR / applicable currency], unless otherwise specified.
Prices may include or exclude applicable taxes depending on the information displayed during checkout.
Shipping charges, delivery charges, taxes, duties, or other applicable fees may be added to the order total where applicable.
Siyora Jewels reserves the right to change product prices at any time without prior notice.
Price changes will not normally affect orders that have already been successfully confirmed.
6. Pricing and Typographical Errors
While we make every effort to maintain accurate pricing and product information, errors may occasionally occur.
If a product is listed at an incorrect price due to a technical, typographical, or system error, we reserve the right to cancel or refuse the order.
If payment has already been collected, the amount paid for the affected order will be refunded.
7. Orders
An order placed through the website constitutes an offer by you to purchase the selected products.
Your order will be considered accepted after successful order confirmation and, where applicable, payment verification.
We reserve the right to refuse or cancel an order for reasons including:
- Product unavailability;
- Incorrect product information or pricing;
- Suspected fraudulent activity;
- Payment verification failure;
- Incorrect customer information;
- Violation of these Terms & Conditions;
- Delivery restrictions; or
- Circumstances beyond our reasonable control.
We may contact you using the email address or phone number supplied while placing your order if additional verification or information is required.
8. Payments
Payments may be made through the payment methods displayed during checkout.
Depending on availability, these may include:
- Credit cards;
- Debit cards;
- UPI;
- Net banking;
- Digital wallets;
- Cash on Delivery; or
- Other payment options supported by our payment partners.
Payment transactions may be processed by third-party payment gateways.
Siyora Jewels does not guarantee the uninterrupted operation of third-party payment services and will not be responsible for delays or failures caused solely by such providers.
You agree to provide accurate billing, payment, and contact information when placing an order.
9. Order Confirmation
After successfully placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another communication channel provided by you.
An automated confirmation does not prevent us from cancelling an order if an error, payment problem, product availability issue, or suspected fraudulent transaction is subsequently identified.
10. Shipping and Delivery
Orders will be shipped according to the shipping methods and estimated delivery timelines communicated on the website or during checkout.
Delivery timelines are estimates and may vary depending on:
- Customer location;
- Courier partner operations;
- Product availability;
- Public holidays;
- Weather conditions;
- Government restrictions;
- Natural events;
- Operational disruptions; or
- Other circumstances beyond our reasonable control.
Siyora Jewels will make reasonable efforts to deliver products within the estimated timeframe but does not guarantee delivery on a specific date unless explicitly stated.
Customers are responsible for providing a complete and accurate shipping address.
We will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.
11. Inspection at Delivery
Customers should inspect the package and product after receiving their order.
If the package appears damaged, tampered with, or incorrect, please document the condition using photographs or video where possible and contact us promptly.
Claims regarding damaged, defective, missing, or incorrect products must be raised within the period specified in our Return, Refund & Exchange Policy.
12. Returns, Exchanges and Refunds
Returns, exchanges, cancellations, and refunds are governed by our Return, Refund & Exchange Policy published on the website.
Certain products may not be eligible for return or exchange, including, where applicable:
- Customized jewellery;
- Personalized products;
- Made-to-order items;
- Products altered at the customer’s request;
- Products damaged through misuse;
- Products returned without original packaging or accessories; or
- Products specifically identified as non-returnable.
Customers should review the applicable policy before completing a purchase.
13. Order Cancellations
Customers may request cancellation of an order according to our cancellation policy.
Once an order has been processed, packed, customized, or dispatched, cancellation may no longer be possible.
Siyora Jewels also reserves the right to cancel an order in circumstances described elsewhere in these Terms.
Any eligible refund following cancellation will be processed through the applicable payment method or another method determined by us.
14. Jewellery Care and Usage
Jewellery requires appropriate care.
Exposure to substances or conditions such as perfumes, chemicals, cosmetics, moisture, sweat, water, cleaning agents, or improper storage may affect the appearance or durability of jewellery.
Customers should follow any care instructions provided with the product or published on the website.
Damage resulting from normal wear and tear, improper handling, accidental damage, or failure to follow care instructions may not qualify as a manufacturing defect.
15. Account Information
If the website allows account registration, you are responsible for:
- Providing accurate information;
- Keeping your account information updated;
- Maintaining the confidentiality of your login credentials; and
- Restricting unauthorized access to your account.
You are responsible for activities conducted through your account unless prohibited by applicable law.
Please notify us promptly if you suspect unauthorized access to your account.
16. Intellectual Property Rights
All content available on siyorajewels.com, including but not limited to brand names, logos, product photographs, jewellery designs, graphics, website layouts, text, videos, illustrations, product descriptions, and other creative material is owned by or licensed to Siyora Jewels unless otherwise stated.
Such content is protected by applicable intellectual property laws.
You may not reproduce, distribute, copy, commercially exploit, republish, modify, or use our intellectual property without prior written permission.
17. Prohibited Uses
You may not use our website:
- For unlawful or fraudulent purposes;
- To violate applicable laws or regulations;
- To infringe intellectual property rights;
- To transmit malicious software, viruses, or harmful code;
- To attempt unauthorized access to our systems;
- To collect information about other users without authorization;
- To interfere with the website’s operation or security;
- To submit false or misleading information;
- To impersonate another person or organization; or
- To conduct fraudulent payment transactions.
We reserve the right to restrict or terminate access to the website where prohibited activities are detected.
18. Third-Party Services and Links
Our website may contain links to or integrations with third-party websites and services, including payment gateways, shipping providers, analytics providers, social media platforms, and other service providers.
These third parties may operate under their own terms and privacy policies.
Siyora Jewels is not responsible for the content, security, availability, practices, or services of independent third-party websites or platforms.
19. Promotional Offers and Coupon Codes
Discounts, coupons, promotional offers, gift vouchers, and campaigns may be subject to separate eligibility requirements and conditions.
Unless otherwise stated:
- Offers cannot be exchanged for cash;
- Multiple coupon codes may not be combined;
- Discounts may apply only to selected products;
- Offers may have expiration dates; and
- Siyora Jewels may modify or withdraw promotional offers where legally permitted.
20. Reviews and User Content
If customers submit reviews, photographs, testimonials, comments, suggestions, or other content through our website or social media channels, they confirm that such content does not violate applicable law or third-party rights.
You must not submit unlawful, defamatory, abusive, misleading, obscene, fraudulent, or infringing material.
21. Privacy
Your personal information is handled according to our Privacy Policy.
Personal information may be collected and processed to:
- Process orders;
- Deliver products;
- Process payments;
- Provide customer support;
- Prevent fraud;
- Improve our services; and
- Fulfil legal obligations.
22. Disclaimer of Warranties
To the extent permitted by applicable law, the website and its content are provided on an “as available” basis.
While we make reasonable efforts to maintain accurate and reliable services, we do not guarantee that the website will always be uninterrupted, error-free, or that every product will always remain available.
Nothing in these Terms excludes any warranty, guarantee, or consumer right that cannot legally be excluded.
23. Limitation of Liability
To the maximum extent permitted by applicable law, Siyora Jewels will not be liable for indirect, incidental, special, or consequential losses resulting from use of the website or products.
This limitation does not apply where liability cannot legally be excluded or restricted.
Your statutory rights as a consumer remain unaffected.
24. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold Siyora Jewels harmless from claims, damages, losses, or expenses arising from your misuse of the website, violation of these Terms & Conditions, infringement of third-party rights, or unlawful activity conducted through your account.
25. Force Majeure
Siyora Jewels will not be responsible for a failure or delay in performing obligations caused by events beyond our reasonable control.
Such events may include natural disasters, floods, fires, epidemics, pandemics, strikes, transportation disruptions, internet failures, governmental restrictions, courier disruptions, or other unforeseen circumstances.
26. Changes to the Website and Services
We may modify, suspend, discontinue, or update any part of the website, product catalogue, functionality, service, or feature without prior notice where reasonably necessary.
27. Severability
If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain valid and enforceable.
28. Governing Law and Jurisdiction
These Terms & Conditions will be governed by the laws of India, subject to applicable consumer protection laws.
Any dispute relating to these Terms, the website, or purchases made through Siyora Jewels will be subject to the jurisdiction of the courts located in [City, State, India], unless applicable law requires otherwise.
29. Contact Us
If you have questions about these Terms & Conditions, please contact us:
Siyora Jewels
Website: https://siyorajewels.com/
Email: siyorajewels108@gmail.com
Phone: 9783712345
Address: Siyora Jewels 47-A Shakti Nagar Jaipur 302018 (Rajasthan)
By continuing to use siyorajewels.com or placing an order through the website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
